Handover Intelligence
for employee offboarding
Structured offboarding that captures what your people know before they walk out the door — guided handover documentation, exit interviews and knowledge transfer, in one place.
Start free, no credit card required. Paid plans from A$149/mo. Log in
The hidden cost of every departure
Every time someone leaves your organisation you lose more than a person. You lose the knowledge, context and continuity that took years to build — and most offboarding processes never try to capture it.
Knowledge walks out the door
Critical institutional knowledge — relationships, context, unwritten processes — vanishes when employees leave. Panopto's 2018 YouGov survey found 42% of the knowledge needed to do a job is held by the person doing it and nobody else.
Productivity drops for months
Successors spend weeks or months reconstructing what the departing employee knew, slowing entire teams. Gallup puts the cost of replacing an employee at 0.5 to 2 times their annual salary.
Onboarding takes too long
Without a structured handover, new hires rely on fragmented documents, half-finished wikis and scattered tribal knowledge.
Compliance and continuity risk
Unmanaged transitions create audit gaps, client-relationship risks, and operational blind spots.
What Handover HQ does
A comprehensive platform that captures institutional knowledge through structured workflows and natural conversation—before it's too late.
Structured handover workflows
Role-based, configurable workflows that ensure nothing falls through the cracks. Tailored to each role, team, and seniority level.
Conversational knowledge capture
Voice and text-based capture that makes sharing knowledge as easy as having a conversation. No forms, no friction.
Meet people where they are
Handovers via phone, Microsoft Teams, Zoom, or mobile. Short daily sessions or a single wrap-up—configurable to each person's availability.
Predictive knowledge-loss intelligence
Identify at-risk knowledge before departures happen. Surface gaps, prioritise capture, and quantify knowledge retention.
Enterprise-grade security from day one
Your organisation's knowledge deserves the highest standard of protection.
Secure by design
Encrypted in transit and at rest, with data isolation and secure infrastructure from day one.
Role-based access
Granular permissions ensure only authorised users see sensitive handover data.
Audit-ready reporting
Complete audit trails for every handover, accessible when compliance teams need them.
Australian owned and operated
Built in Australia, by an Australian company. We hold no security certifications yet and will not claim any we do not have — our security documentation is published so you can judge for yourself.
Intelligence at every stage of the handover
AI is woven into every layer of Handover HQ—learning from responses, generating smarter questions, predicting risk, and turning raw conversations into structured organisational intelligence.
A unified view of every active handover across your organisation. AI-generated daily summaries surface what matters most—progress, sentiment shifts, and knowledge gaps—so you never miss a signal.
Learns from responses
AI adapts questions and depth based on each answer, surfacing richer knowledge over time.
Smart question generation
Automatically creates, collates, and suggests role-specific questions tailored to each handover.
Predictive analytics (roadmap)
Will identify knowledge-loss risk before departures happen and quantify retention across teams.
Intelligent summaries
Distils hours of captured knowledge into structured, searchable insights for successors and leadership.
No credit card required · Set up in under 5 minutes
Four steps to continuity
Minimal friction for departing employees. Maximum knowledge retention for the organisation.
Initiate
A handover is triggered automatically or manually when an employee's departure is confirmed. Workflows are tailored to the role.
Capture
The departing employee shares knowledge through conversational sessions—voice, text, or structured prompts—at their own pace.
Validate
Managers and successors review, clarify, and confirm captured knowledge. Gaps are flagged automatically.
Retain & Analyse
Knowledge is structured, searchable, and permanently retained. Analytics surface trends and inform future handover strategy.
Fits alongside, not replaces
Handover HQ integrates deeply and bi-directionally with your existing stack. No rip-and-replace—just seamless knowledge capture from the tools your team already uses.
HRIS & People
- BambooHR
- Employment Hero
Collaboration
- Microsoft Teams
- Slack
Build your own
- Webhooks
- REST API
Single sign-on
- Microsoft Entra ID
Outcomes that matter to the board
Handover HQ delivers measurable improvements across continuity, compliance, and culture.
Faster time-to-productivity
Successors ramp up in weeks, not months, with structured knowledge at their fingertips.
Reduced operational disruption
Transitions happen smoothly with zero knowledge gaps or scrambled handovers.
Improved compliance posture
Audit-ready records of every handover. Documented processes, reduced risk.
Better leaver experience
Departing employees leave with dignity—structured, unhurried, valued.
Measurable continuity
Quantify knowledge retention across the organisation. Track and improve over time.
Institutional memory preserved
Relationships, context, and tribal knowledge are captured and retained permanently.
No credit card required · Set up in under 5 minutes
Built to scale with you
From mid-market People teams to global enterprises—Handover HQ adapts to your organisational complexity and handover volume.
SMB
Under 50 employees
- ✓A departure is rare enough that there's no process for it
- ✓No dedicated HR ops team to run one
- ✓Nothing to install and no data migration
- ✓Pick a role template and send the leaver a link
Mid-Market
50–1,000 employees
- ✓Departures are frequent enough to need consistency
- ✓Managers across teams each doing it differently
- ✓One repeatable process, whoever is leaving
- ✓Reporting across every handover, not one at a time
Enterprise
1,000+ employees
- ✓Handover volume that makes ad-hoc capture untenable
- ✓A security and procurement review before anything starts
- ✓Custom volume, annual invoicing and contract terms
- ✓A named contact rather than a support queue
Same product on every plan
One credit runs one complete handover — the full AI voice interview and knowledge brief. Plans differ on how many credits you get, how long unused ones last, and what extras cost. Nothing is locked behind a higher tier.
All prices in Australian dollars, excluding GST. GST is added at checkout.
Every plan includes the whole platform
- Unlimited users — managers, reviewers and HR, at no extra cost
- The AI voice interview and knowledge brief on every credit
- BambooHR, Employment Hero, Slack and Microsoft Teams
- REST API, API keys and outbound webhooks
- Single sign-on with Google and Microsoft Entra ID
- Your own branding and subdomain
Essentials
Best for under 50 people
4 credits per month
3-month rollover
then A$39 per extra credit
Light or occasional turnover.
Get startedGrowth
Best for 50–250 people
10 credits per month
3-month rollover
then A$39 per extra credit
For teams running handovers regularly.
Get startedBusiness
Best for 250–1,000 people
30 credits per month
6-month rollover
then A$29 per extra credit
Higher volume with a longer rollover.
Talk to salesEnterprise
FromBest for 1,000+ people
75+ credits per month
12-month rollover
then from A$19 per extra credit
- Custom volume and annual invoicing
- A named contact, not a queue
- Custom contract terms
Not sure which plan? Talk to us and we'll size it with you.
The things buyers actually ask
If your question is not here, ask us directly — we would rather answer it before you sign up than after.
Plans & credits
What do I get without paying?
You can create an account without a card and run a handover end to end — the guided questions, the AI voice interview and the knowledge brief. Documents produced on the free plan carry a small "Made with HandoverHQ" line at the end; paid plans remove it and add monthly included credits with rollover.
How many people can use our account?
Every plan includes unlimited users in your organisation. Credits are consumed per handover, not per seat, so adding managers, reviewers and HR staff costs nothing extra.
Do the cheaper plans hold anything back?
No. Every plan gets the whole platform — the AI voice interview, all integrations, the API, webhooks, single sign-on and your own branding. Plans differ on how many handovers are included, how long unused credits last, and what extra credits cost. Enterprise adds custom volume, annual invoicing and a named contact.
What exactly is one credit?
One credit runs one complete handover — the guided questionnaire, the AI voice interview, the analysis and the knowledge brief for the successor. Nothing about the artefact changes between plans; tiers differ on included volume, rollover window and the rate for extra credits.
What happens to unused credits?
They roll over. Unused credits keep for three months on Essentials and Growth, six months on Business and twelve on Enterprise. Annual plans grant the full year's credits upfront on the first invoice.
Getting started
How long does it take to set up?
There is no implementation project and no data migration. You choose a role template, add the departing employee, and the platform sends them a link — so the first handover can start as soon as the account exists.
What if the departing employee will not cooperate?
The platform is designed for partial cooperation. Answers are captured incrementally, the AI probes thin responses rather than accepting them, and the manager sees exactly which areas were left unanswered — so a gap is visible rather than silent.
How is this different from an exit interview tool?
Exit interview tools ask why someone is leaving. Handover HQ captures what they knew. The output is a structured knowledge brief for their successor, not sentiment reporting for HR.
Security & your data
Can we run a security review before committing?
Yes, and we would expect you to. We hold no security certifications today and will not imply otherwise. What we do have is published: the sub-processor register, the data processing agreement and our security documentation, so you can assess us on evidence rather than badges before you ever speak to us.
What happens to our data if we leave?
You can export completed handovers at any time, and we delete your data on request. The retention terms are set out in the Data Processing Agreement rather than left to a support conversation.
Still deciding? Talk to us or start free.
Rolling out across a larger organisation?
Smaller teams can sign up and start straight away. If you need a walkthrough, a security review, or Enterprise terms, tell us a little about your organisation and we'll be in touch.